Seroton Data Privacy Policy
March 23, 2025
Commitment to Privacy Protection
Seroton places great importance on protecting your personal data. Our products enable you to track various health aspects such as your overall health condition and the quality of your relaxation experiences. The information collected is of a highly personal nature. Therefore, we believe that you should retain control over your personal data. We treat your data with the utmost care, complying with applicable data protection laws and this privacy policy.
This document provides you with all the necessary information to manage your data effectively. This is a central part of our commitment to your health. Please take the time to read this privacy policy carefully.
Scope of this Privacy Policy.
This privacy policy governs the processing of personal data by Seroton GmbH (hereafter referred to as "Seroton") when you visit our websites, use the Seroton Hubs through our app, or utilize any other Seroton services.
Purpose of Data Processing
The following sections provide an overview of the categories of personal data we collect and process, the underlying processing purposes, and the legal bases.
Users of Seroton Devices and Applications
Processing Purposes
When you use Seroton services, we process your personal data for the following purposes:
Provision of Seroton Services: We collect and process personal data to provide you with personalized insights into your daily performance, relaxation behavior, and overall health status.
Customer Support: Your data is used to respond to customer service inquiries and manage communication with our users. For example, your information helps us efficiently resolve questions about your account.
Privacy Protection: We employ data protection technologies to safeguard your personal data to the best of our ability. Anonymized or aggregated data loses any personal reference.
Improvement of Our Services: By analyzing your use, we can optimize our services. This is done, wherever possible, using data-friendly methods such as pseudonymization.
Analysis of Health and Well-being Data: We use personal data to gain insights into well-being and further develop our offerings. Automated technologies from third parties may be used in this context.
Marketing Purposes: Your personal data is used to provide you with targeted advertising content. Details can be found in our Cookie Policy. You may opt out of direct marketing.
Compliance with Legal Obligations: In certain cases, Seroton is legally obliged to process personal data, such as to comply with tax regulations.
Legal Bases for Processing
Our processing of your personal data is based on the following legal grounds:
Contract Fulfillment: When using Seroton services, processing is based on our usage contract with you.
Consent: Your sensitive health data is processed only with your explicit consent.
Legitimate Interest: To improve our services, provide support, and conduct marketing activities.
Legal Obligation: When we are legally required to store or process certain data.
Processing and Sources of Data
We obtain most data directly from you, such as when you create an account, record data in our app, or use your Seroton Hub. We also process data derived from your inputs. For certain processes, we rely on trusted third-party providers to process on our behalf.
Seroton for Business
This service allows anonymized usage data to be shared with operators of certain facilities. Administrators can view aggregated statistics on usage frequency. Personal data remains untouched. Please refer to the respective operator's privacy policies for details on using public Seroton Hubs.
Website Visitors and Online Store Customers
Seroton processes personal data when you visit our website or place orders in our online store. This includes:
Provision of the Website
Order Processing and Shipping
Customer Support
Website Optimization and Marketing
Compliance with Legal Regulations
Processing occurs based on contract fulfillment, consent, legitimate interest, or legal obligations.
Data Sharing and Disclosure
Seroton does not sell or rent your personal data. Disclosure only occurs to trusted partners for the provision and improvement of our services or to comply with legal requirements. When necessary, we rely on data protection agreements to safeguard your information.
Protection of Your Data
We implement technical and organizational measures to protect your personal data. This includes encryption techniques, access restrictions, and regular security audits of our systems.
Storage of Your Data
Your personal data is stored for as long as necessary to fulfill the respective processing purpose. Legal retention obligations may lead to longer storage periods. You can request the deletion of your account at any time.
Your Privacy Rights
As an affected person, you have the right to:
Information about the processing of your data
Deletion of your personal data
Correction of incorrect data
Data Portability in a structured format
Object to certain processing operations
Restriction of processing
Revoke your consent
Contact
Seroton GmbH is responsible for data processing:
Seroton GmbH
Richard-Stuecklen-Strasse 19, 91710 Gunzenhausen
E-Mail: support@seroton.com
Changes to this Privacy Policy
This privacy policy may be updated. We will notify you of any significant changes. By continuing to use our services after a change, you agree to the new version.
