Seroton Return Policy

July 27, 2025

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To initiate a return, you can contact us at support@seroton.com. Please note that returns will need to be sent to the following address: Seroton GmbH, Richard-Stuecklen-Strasse 19, 91710 Gunzenhausen.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If you have any questions about returning an item, you can always contact us at support@seroton.com. 

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and correct it.

Exceptions / Non-returnable Items
Certain items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have received. Once the return is accepted, you can make a separate purchase for the new item.

European Union – 14-day Cooling-off Period
Notwithstanding the above, you have the right to cancel or return your order within 14 days for any reason, if the goods are shipped to the European Union. As described above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we approved your return, please contact us at support@seroton.com.